Store Policies

Accepted Methods of Payment.
We accept Paypal, Visa, and Mastercard. We also accept
personal checks (with up to a 10-day hold for the check to clear).
Money Orders do not require the hold time.

Shipping Time.
The time needed to ship merchandise will vary depending
on the shipment's location, the season, and the particular
handling requirements for each order. Customers should
expect a 2-3 week delivery time.  Then you will be pleasantly
surprised if your shipment arrives earlier!

Shipping Notes:

• Merchandise will be shipped using Ground Service (UPS/USPS/FedEx/DHL) where possible.
• In addition, some items may be shipped directly from the manufacturer
  to customers.
• Requests for quotes on shipping & handling cannot be answered
  without knowing the destination zip code.
  
  In those instances where product exceeds normal Ground Service
  size and weight limitations, trucking services must be used. 
  Additional shipping charges will apply. We will contact you via the
  email address and/or phone number you have given on the order info
  form to inform you of the additional shipping charges and obtain your
  approval or denial.
  
  If your PayPal account or Credit Card has been charged and
  you feel the trucking charge is not acceptable, your PayPal account
  or Credit Card will be quickly and cheerfully credited.

Knife Laws. Knife laws vary. Please check with your local law
enforcement agency for the laws in your area.

Damaged Shipments.
Damaged shipments from handling must be claimed with
the freight carrier. If any cartons are missing or damaged,
be sure to note this on the freight bill. If you notice concealed
damage after the driver has left, keep all the packing and
call the freight carrier to return and inspect the damage
and file a claim. We are not responsible for damage caused
by the freight carrier.

Manufacturer's Defects.
If a product appears to have a manufacturer’s defect,
email our Customer Service department for instructions.
Do not return products to us without first contacting us to
receive instructions.

If an item is to be returned to us due to manufacturer's
defect, you must first receive a Return Authorization
Number. No packages will be accepted without a
Return Authorization Number written clearly on the package.

Return Merchandise Policy.
Permission for any return merchandise must be secured
from our return department. You have 14 calendar days
from the date shipment is received to request a refund.
You must email the refund request to RETURNS, at which
time the return authorization number (RA#) with return
instructions will be sent to you.

No packages will be accepted without a Return Authorization
Number written clearly on the package. Products being
returned must have a RA# issued before returned.

If you received a different product than initially purchased,
the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once you receive the return authorization information,
you can return the product according to the return
information for a full refund less a 15% restocking
fee at our discretion.  That means we will attempt
to treat you as fairly as we would like to be treated
if we were in your shoes.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of
   loss of returned merchandise.
4. Returns shipped via U.S. Postal Service (U.S.P.S.) or with
   a value of over $100.00 should be insured. We can not be
   held liable for return merchandise that does not reach our
   return department.

We can refund shipping costs only if the return is a
result of our error.

You are responsible for all freight charges on shipments
that are refused or  returned with no fault on our part.
We are not responsible for incidental or consequential
damages or losses to defective products, errors in
shipping your order, or other errors.

The limit of our liability is the replacement cost of any
item you purchase from us.